Leash League Terms of Use

SAT Digital Labs LLC · Version 4 · Effective November 12, 2026

Who’s who

SAT Digital Labs LLC (“we”, “us”) makes and runs the Leash League app. It does not walk dogs or provide any pet care.

Leash League is the name of the app. It is not a company.

A business is an independent dog-walking or pet-care business that uses the app; its business owner is the person who owns it.

A walker walks dogs or provides pet care for a business.

A client books pet care with a business.

1. This agreement

1.1 The agreement. These Terms are a contract between SAT Digital Labs LLC, a Maryland limited liability company, and each person who uses the Leash League app, the leashleague.com website, or a business website we host (together, “the app”). If you only visit the website, sections 3.2, 5, 7, 9 and 10 apply to you.

1.2 Who may use the app. You must be 18 or older. The one exception is a walker aged 16 or 17 in a business their parent or legal guardian owns, under the Teen Walker Pilot Addendum, which that parent accepts. If we learn someone else under 18 is using the app, we close the account. A teen walker who turns 18 must accept these Terms themselves; until then, the app pauses their account.

1.3 Other documents. The Business Terms also apply to business owners, and the Privacy Notice is part of these Terms. If documents conflict, the Teen Walker Pilot Addendum controls for a teen walker, the Business Terms for a business, the Privacy Notice for how information is handled, and otherwise these Terms.

1.4 How you accept. You accept by checking the box and typing your full name in the app, and by initialing sections 8.1 and 8.2. The app records your name, the date and time, your login and the version you accepted, and emails you a copy.

2. What the app is, and isn’t

2.1 Software only. Leash League is software that businesses use to take bookings, schedule work, message and keep records. We provide the software and nothing else.

2.2 Not a party to any service. Every service booked through the app is an arrangement only between a client and a business. The business alone decides whom it serves, who does the work, what it charges and how the work is done.

2.3 Not anyone’s employer. No business, walker or client is our employee, agent, partner or representative. We don’t hire, train, supervise, schedule, assign, pay or direct anyone.

2.4 Money never passes through us. Clients pay the business directly, through the business’s own account with Stripe or another provider we support. A saved card is held by that provider, never by us. We never receive, hold or take a share of what clients pay. Refunds, disputes and chargebacks are between the client and the business.

2.5 We don’t vouch for anyone. We don’t screen, verify or vouch for any business, walker, client, dog or home, or for anyone’s insurance, skills, background or information. Profiles, report cards and records come from users, not from us.

3. Using the app

3.1 Your account. Give true information and keep it current. Each account is for one person, and you are responsible for everything done through it.

3.2 Acceptable use. Use the app only to arrange and run pet-care work, and only lawfully. Don’t harass, threaten or harm anyone; share anyone’s details from the app except as needed for a booking, an emergency or the law; ask a walker under 18 to meet, talk or share contact details outside the app; or copy, resell, reverse engineer or overload the app, or get around its limits, settings or security. A business owner is responsible for everything on its website, including news posts and walker descriptions. Don’t post anything untrue or misleading, such as claims about insurance, licensing or background checks you can’t back up. We may remove or hide anything that breaks these Terms.

3.3 Messages. Anyone in a message thread can report it. We may open a reported thread, or a thread the law requires us to open, and we log every look. We don’t otherwise read messages, and we have no duty to monitor them.

3.4 Security monitoring. We may monitor how the app is used, for security, fraud and abuse. This protects the software; it is not a review of anyone’s conduct and not a safety service.

4. Features

4.1 Tools and settings. Features change over time. Most rules are settings the business owner controls, including any location feature such as the walk map, which is off until the business turns it on. Each setting starts with a choice we set, which is not advice, and the business owner is responsible for the settings it chooses.

4.2 Who decides. We don’t watch walks, assign work or change a business’s settings. We act on accounts only as sections 1.2 and 6 describe.

4.3 Adults only. You confirm that you are 18 or older, except for a walker aged 16 or 17 under the Teen Walker Pilot Addendum.

4.4 Not an emergency service. In an emergency, call 911. Phones, signals and software fail, and messages or check-ins may be late or never arrive. No feature guarantees anyone’s safety or that any service will happen.

4.5 Your own domain. If you connect a domain you own, you buy it, own it, renew it and pay for it with your own registrar. We never buy, hold or transfer it for you. You keep control of its settings and add the record we give you. If the record is removed or the domain lapses, your website goes back to its leashleague.com address. We are not responsible for a domain’s registration, renewal or email.

4.6 When your website add-on ends. When your website add-on ends, your website goes offline on that date. We keep it for 60 days; add the website back within that time and it returns as it was, with no new setup fee. After 60 days we delete its words, settings and photos. The end date shows on your plan page in the app. If you use your own domain, it stays yours; point it somewhere else or remove the button.

4.7 Text messages. Texting is an optional feature. If a business turns it on, the texts are the business’s: the business is the sender, the texts carry its name, and we only provide the software and the connection to the mobile carriers that deliver them.

(a) For businesses. You are responsible for texting only clients who agreed, for stopping when someone replies STOP, and for what your messages say. We keep each client’s yes or no and the time. Use texting only for messages about a client’s own walks, bills and reminders: no advertising, and no texts to people who are not your clients. You are responsible for following the laws and mobile carrier rules that apply to your texts, including the Telephone Consumer Protection Act and your state’s rules. Texts are sent from a number we provide, or from your own registered number; any details you give to register with the carriers must be true and your own. Your duty to cover our losses in section 8.2 and in the Business Terms, section 8, includes any claim that comes from texts sent for your business. We may limit, pause or switch off texting for your business at any time, including when a carrier or our messaging provider requires it, when we get complaints, or when we believe these rules are not being followed. The texts included in your plan and the price of extra texts are shown in the app.

(b) For clients. You get texts only if you ticked the box for that business. Agreeing is never required to use the app. Texts come from the business you work with, sent through Leash League; questions about a text’s content go to that business. Message frequency varies. Message and data rates may apply. Reply STOP (or END, CANCEL, QUIT or UNSUBSCRIBE) to stop, HELP for help, and START to turn texts back on. If you get texts from more than one business on the same number, STOP stops them all, and replies to it come in Leash League’s name. Texts are sent between 8 AM and 9 PM in the business’s time zone.

(c) Delivery. Texts are delivered by mobile carriers and can be late or not arrive. Mobile carriers are not liable for delayed or undelivered messages, and neither are we. Do not rely on a text for anything urgent.

4.8 Video clips. If a business turns on video, its walkers are responsible for what they film and for filming only the dog.

5. Content and privacy

5.1 Your content. What you put in the app stays yours or your business’s. You let us store, copy, display and send it only as needed to run, secure and support the app. We may remove content that breaks these Terms, but we have no duty to review it. We may use feedback freely, and information that identifies no one to improve the app.

5.2 Your website content. You are responsible for the photos, text and other content you add to your website, including having the right to use it and any permission needed from the people shown in it. You choose which contact details appear on your site, and you are responsible for keeping them accurate and for having the right to publish them. We may take down content that breaks these Terms or the law.

5.3 Privacy. The Privacy Notice explains what we collect and why. We never sell personal information.

5.4 When we share. We may share information only when the law requires it (for example, a court order or subpoena).

6. Suspension and closing

6.1 Our right. We may suspend or close any account, or stop offering any part of the app, at any time and in our sole discretion, including when we believe an account breaks these Terms, puts someone at risk, or when the law requires it. Where we can, a business keeps read-only access to its records. Zero tolerance: we may suspend or close an account at once, without warning, if we, in our sole discretion, find a credible allegation of any of these: fraud or theft; threatening or harassing anyone; sexual content or contact of any kind involving a walker; harming or neglecting an animal; or asking a walker under 18 to meet, talk or share contact details outside the app. We have no duty to investigate, and closing an account is not a finding of facts or legal conclusions, simply an inquiry into suspicious conduct.

6.2 No responsibility. We are not responsible to anyone for suspending or closing an account, or for bookings or business lost as a result. We use our discretion as to whether an account is being used in accordance with these Terms; if we suspend or close an account because we decide it has violated them, we are not responsible or liable in any way for lost bookings or business as a result.

6.3 You can leave at any time. Records are then handled as the Business Terms and the Privacy Notice describe.

6.4 What continues. Sections 2, 5, 6, 7, 8, 9 and 10 continue after an account closes.

7. Disclaimers

7.1 As is. The app is provided “as is” and “as available”. It may have errors or be unavailable at times. To the fullest extent the law allows, we make no promises about the app, including any implied promise that it is fit for a particular purpose, or or about any business, walker, client, animal or home.

7.2 Not responsible for services. We are not responsible for any service or for anything that happens during one, including injury to a person or animal, a lost animal or damage to property, or for what any user does or fails to do.

7.3 Indirect losses. To the fullest extent the law allows, we are not responsible for indirect or consequential losses, such as lost income, business or data.

7.4 What can’t be excluded. Nothing here limits responsibility the law doesn’t allow to be limited, such as for gross negligence or intentional misconduct.

8. Release and indemnity

8.1 Release. Please read this carefully: it gives up legal rights. To the fullest extent the law allows, you release and hold harmless SAT Digital Labs LLC and its owners, managers, employees, contractors, successors and assigns from all claims arising from any service arranged through the app, or from anything any business, walker, client or animal does in connection with the app. This includes claims based on our ordinary negligence. It does not cover our gross negligence or intentional misconduct. Each person/entity this section protects may enforce it. Initials: ______

8.2 Indemnity. You will defend, indemnify and hold harmless the people listed in 8.1 from any claim, loss or cost, including reasonable legal fees, arising from your use of the app or anyone’s use of your account, content you post, or your breaking these Terms or the law. A business owner’s indemnity for its business is in the Business Terms, section 8. We may choose our own lawyer and control the defense, you will cooperate, and you may not settle a claim that involves us without our written consent. Initials: ______

9. Disputes

9.1 Talk first. Before bringing a claim against us, send a written notice to support@leashleague.com and allow 30 days to resolve it.

9.2 Mandatory and binding arbitration. If any dispute arises between the parties to this Agreement, mandatory and binding arbitration is agreed upon explicitly herein. The matter will be heard under the rules of arbitration determined by the Federal Arbitration Act (FAA), which preempts state laws, and a panel or individual hears the case and issues a final, legally binding ruling that cannot be appealed by either party.

Waiver of rights and costs. Signing this Agreement forces both parties to waive their right to a trial by judge or jury, as well as the right to participate in class-action or collective lawsuits. Any and all fees and costs incurred as a result of the arbitration shall be borne solely by the party who incurred those fees and costs.

9.3 Law and courts. Maryland law governs. Anything not decided by arbitration goes to the state or federal courts for Montgomery County, Maryland.

9.4 Other people’s disputes. Disputes between clients, businesses and walkers are theirs to resolve.

10. General

10.1 Changes. We give at least 30 days’ notice of a change, in the app or by email, and you accept the new version before your next booking. A change never applies to a claim that arose before it.

10.2 Transfer. We may transfer these Terms if SAT Digital Labs LLC or the app is sold or reorganized. You may not transfer them without our written consent.

10.3 Events beyond our control, such as outages at our providers, cyber-attacks, natural disasters or government action, excuse delays they cause.

10.4 The rest. If any part of these Terms can’t be enforced, it is limited only as much as needed, and only the sections or clauses held unenforceable are affected. The entire remaining sections and clauses remain in full force and effect. Not enforcing a part right away doesn’t waive it. These Terms and the documents in 1.3 are the whole agreement about the app.

10.5 The name. The Leash League name and logo belong to SAT Digital Labs LLC. How a business may use them is in the Business Terms, section 9.

10.6 Contact. support@leashleague.com, or SAT Digital Labs LLC, 12345 Parklawn Dr, Suite 200 #1142, Rockville, Maryland.