Leash League Business Terms

SAT Digital Labs LLC · Version 3 · Effective November 12, 2026 · These terms add to the Leash League Terms of Use.

1. Who these terms cover

1.1 The agreement. These Business Terms are a contract between SAT Digital Labs LLC (“we”, “us”) and each business that uses the Leash League app, through its business owner. They add to the Terms of Use, which also apply.

1.2 Authority. The person who accepts these Business Terms confirms they own the business or may bind it, and are 18 or older. The business is responsible for everything done in the app by its owner, its walkers and anyone it lets use its account.

2. The business runs its business

2.1 Independent business. The business alone is responsible for whom it serves and how the work is done; its walkers’ hiring, training, supervision, safety, pay and work status (as employees, contractors or family members); its prices, taxes, licenses and permits; and every law that applies to it, including any rules on minors working.

2.2 Checks. Any checks the business makes of its walkers or clients, such as a registry or background check, are its own. The app may give it a place to note them; we never run, review, see or judge them.

2.3 Settings and policies. The business chooses its own settings and policies, such as cancellations, late-cancel fees and weather, and tells its clients about them. The business is the seller of its services. The app shows its prices and rules and helps it collect payment; we are not a party to the arrangement between a business and its clients.

2.4 Walk map. The walk map is off until the business turns it on. Before turning it on, the business tells its walkers and gets any consent the law requires; it alone is responsible for how it uses walk maps.

2.5 Texting. The texts are the business’s own: the business is the sender, each text carries its name, and we only provide the software and the connection to the mobile carriers. If the business turns on texting, it is responsible for texting only clients who agreed in the app, for stopping when someone replies STOP, for what its messages say, and for following the laws and mobile carrier rules that apply to its texts, including the Telephone Consumer Protection Act and its state’s rules. Texts are sent from a number we provide, or from the business’s own registered number; any details it gives to register with the carriers must be true and its own. The business uses texting only for messages about a client’s own walks, bills and reminders: no advertising, and no texts to people who are not its clients. We keep each client’s yes or no and the time. We may limit, pause or switch off texting for a business at any time, including when a carrier or our messaging provider requires it, when we get complaints, or when we believe these rules are not being followed.

2.6 Video clips. If the business turns on video, it and its walkers are responsible for what is filmed and for filming only the dog, with the client’s agreement to receive walk reports.

3. Insurance

3.1 Insurance. The business is solely responsible for its own insurance. It agrees to keep a pet-care liability policy that covers its work and its walkers while it uses the app and, where its insurer allows, to name SAT Digital Labs LLC as an additional insured. We don’t review or verify any policy, and the app never shows a business as insured. If the business lacks the coverage it needs, that is its responsibility alone, and the business is solely liable for any and all claims made against it arising from dog walking operations. It will cover any cost that causes us.

4. The business’s own documents

4.1 Its own documents. The business’s agreements with its clients and any forms for its walkers are its own documents, in its own name. We don’t provide, write or review them, and nothing we say is legal advice. The app can show the business’s agreement to its clients and record their acceptance; that doesn’t make us a party. The business alone is responsible for any claim that it broke an agreement with anyone.

5. Walkers

5.1 The business’s walkers. The business adds and removes its walkers and decides what each can do in the app. It is responsible for every walker it adds as if their actions were its own. Walkers work for the business, never for us.

5.2 Ages. Every walker 18 or older accepts the Terms of Use. A walker aged 16 or 17 may be added only to a business their parent or legal guardian owns, after that parent accepts the Teen Walker Pilot Addendum. No one under 16 may be a walker. The business alone is responsible for following any law regarding minors engaged in its dog walking operations.

6. Plans and fees

6.1 Free trial. A business can try Leash League free for 30 days with no card. One free trial per owner: a second business opened by the same person chooses a plan from the start. If a business cancels during its trial, it keeps working until the trial ends, then pauses. After the trial, it chooses a plan or its account pauses, and its records are kept for at least 60 days.

6.2 Subscription. The business pays the fees on our pricing page for the plan it chooses, plus any added walkers and add-ons. Fees are charged in advance to the payment method on file. Monthly plans renew each month and yearly plans renew each year until cancelled. Yearly plans are paid up front for 12 months. A change to a plan takes effect at the next billing date.

6.3 Website add-on. The website setup fee is charged when the site goes live (free on yearly plans) and is not refunded. If the business drops the website, it pauses at the next billing date and is kept 60 days, and it comes back with no new setup fee.

6.4 Price changes. We give at least 30 days’ notice of a price change, and the business can cancel before it takes effect.

6.5 Cancelling. The business can cancel at any time from its billing page. Cancellation takes effect at the end of the current billing period. A yearly plan is not refunded early; the business keeps the plan to the end of its year. Fees already paid aren’t refunded, except where the law requires.

6.6 Taxes. Fees don’t include sales or similar taxes; where the law requires, we add them.

6.7 Failed payments. If a payment fails, we email the owner each time. After three failed attempts the account pauses; its records become read-only and are never deleted for non-payment during the export window.

6.8 What our fee is for. Our fee is for software and website hosting only. We never take a share of what clients pay the business. We don’t provide a marketing plan, advertising, or advice or training on promoting or running the business, other than how to use the app, and we don’t promise clients, bookings, income or success; paying us gives the business no right to any of them. Any promotion we do is for our own app, not for any business. Fees aren’t refunded because the business is dissatisfied, except where the law requires.

7. Card payments

7.1 Its own payment account. If the business turns on card payments, it opens and connects its own Stripe account (or another provider we support) and accepts that provider’s agreement. The provider processes payments, and the money goes directly into the business’s account.

7.2 Its responsibility. The business alone is responsible for every charge, invoice and refund; for each client’s authorization, including any client’s agreement to auto-pay; for card-network rules and consumer-protection law; and for any dispute, chargeback, fee, fine or negative balance. If any of these costs falls on us, the business repays us.

7.3 Not our money. We don’t hold, move or guarantee any payment, and we are not responsible for the provider’s outages, holds, payout delays or account decisions.

7.4 Prepaid packages. If the business sells prepaid packages or credits, that money is the business’s, under its own terms; it alone honors, expires or refunds them.

7.5 Auto-pay. If the business turns on auto-pay, the app shows each client the auto-pay terms in the business’s name, and charges a saved card only for a client who accepted them.

8. Indemnity and defense

8.1 The business covers claims resulting from its dog walking operations. The business will defend, indemnify and hold harmless SAT Digital Labs LLC and its owners, managers, employees, contractors, successors and assigns from any claim, loss, cost or expense, including reasonable legal fees, arising from its services and anything that happens during them; its walkers, its clients and anyone using its account; its agreements, policies and settings; its payments, refunds and chargebacks; its texts and videos; its insurance, or lack of it; its handling of client and walker information; and its breaking these Business Terms or the law. We may choose our own lawyer and control the defense. The business will cooperate, and it may not settle any claim that involves us without our written consent. Initials: ______

8.2 Even if we are said to be at fault. This applies even if the claim says we were also at fault, including claims based on our own ordinary negligence, except to the extent a court or arbitrator finally decides that our gross negligence or intentional misconduct caused the loss. Initials: ______

8.3 Continues. This section continues after the business stops using the app.

9. The Leash League name

9.1 The name. The business may say that it uses Leash League, for example “Booked with Leash League”, and may show the marks we provide, only in the form we provide them. It may not use “Leash League” in its business name, website address, social media names or advertising as its own brand, or suggest that SAT Digital Labs LLC walks dogs, employs its walkers, vouches for it, or is its partner or franchisor. We may withdraw this permission at any time.

10. Leaving

10.1 Closing. The business can close its account at any time; billing follows 6.5.

10.2 Export and deletion. For 30 days after closing, the business can export its records with the app’s tools. After that, we delete them within 90 days, except records the Privacy Notice (section 6) says we keep, what the law requires, what we need to handle a claim, and backup copies overwritten in the normal course.

10.3 Suspension. We may suspend or close a business’s account for non-payment (6.7), for breaking these Business Terms, or as the Terms of Use allow. Where we can, the business keeps read-only access to its records.

10.4 What continues. Sections 2, 3, 4, 5.1, 6 (for unpaid fees), 7.2, 7.4, 8, 10.2 and 11 continue after the business leaves.

11. Data Processing Schedule

11.1 Roles. The business decides what information about its clients and walkers it puts in the app and how it is used. For that information we act only as the business’s service provider: we handle it only to provide, secure and support the app, on the business’s instructions, and as the Privacy Notice and the law allow. The app applies the Privacy Notice’s retention periods (section 6) to the business’s records.

11.2 The business’s duties. The business is responsible for having the right to give us that information, for telling its clients and walkers how it uses it, and for answering their requests. We help with reasonable requests the app can handle.

11.3 Outside services. We use outside services to run the app. Today these are Supabase (hosting, database, sign-in and storage), Cloudflare (website hosting), Resend (email), Stripe (payments and billing), Apple and Google (app stores and notifications), OpenFreeMap (map pictures for the walk map), Anthropic (AI help writing website text), Telnyx (text messages, only if the business turns on texting), Intuit (QuickBooks Online, only if the business connects it) and Backblaze (encrypted off-site backup copies). We list them on our website and give at least 14 days’ notice before adding one that handles the business’s records.

11.4 Security. We take security seriously. We build the app with current, industry-standard protections, including encryption of information in transit and at rest, two-step sign-in for business owners, access controls that keep each business’s records separate, activity logging, monitoring for unusual activity, and regular backups. We review and update these protections as standards change. No system can be made perfectly secure, so we can’t promise the app will never be breached; if it is, we will act as 11.5 describes.

11.5 Breaches. If we confirm a breach affecting the business’s records, we tell the business without undue delay and within 72 hours of confirming it, with the information we reasonably can. The business is responsible for any notices the law requires it to send to its own clients and walkers.

11.6 No sale. We never sell the business’s records or use them for anyone else’s marketing.