Leash League Privacy Notice

SAT Digital Labs LLC · Version 4 · Effective November 12, 2026 · This notice is part of the Leash League Terms of Use.

1. Who we are and our role

SAT Digital Labs LLC (“we”, “us”) makes and runs the Leash League app, scheduling software for independent dog-walking businesses. We don’t walk dogs, provide any pet care, or involve ourselves in any part of dog walking operations. For the records a business keeps in the app about its clients and walkers, the business decides how they are used, and we handle them only as its service provider, as the Business Terms describe. For account, billing and security information, we are responsible ourselves.

2. What we collect

Businesses and business owners: account details, settings and billing status. Card details are held by Stripe, not by us.

Walkers: account details, messages, walk records, photos, video clips if the business turns on video, and location as section 3 describes.

If a walker 18 or older agrees, their first name and a photo they choose appear on their business’s public website. They can withdraw this at any time. Walkers under 18 never appear on a business’s website.

Clients: contact details, address and an emergency contact; details about the dog, including behavior notes the business records; home notes; access notes and codes; messages; and, if the business turns on texting, the client’s mobile number and their yes or no to texts, with the time they chose. If you save a card, the payment provider holds it on the business’s account; we never see the card number.

Walkers aged 16 or 17, only under the Teen Walker Pilot Addendum: name, date of birth and contact details, and the parent’s contact details and settings.

Signatures: when anyone accepts a document in the app, we record the typed name, date, time, login and version.

Technical data: device type, app version, IP address, sign-in and activity logs and notification tokens, used to run and secure the app.

Waitlist: if you ask to hear when Leash League is available, your email, business name, town and team size.

Website requests: if you send a request through a business’s website, we keep your name, contact details, your dog’s name, the days you’d like and your message for that business as its service provider. If the request doesn’t lead to an account, it is deleted after 12 months.

3. Location

Check-in and check-out: for every walker, the app records the walker’s location when they check in and check out of a visit.

Walk map: the walk map is off until the business turns it on. With it on, for walkers 18 or older only, the app also records the walker’s location from check-in to check-out, to show the walk’s route to the business and to that walk’s client. The walker can see in the app when it is on. Walkers under 18 are never tracked this way: for them the app records location only at check-in and check-out, never during a walk, and never records a route.

Map service: the map itself is drawn with MapLibre using map pictures from OpenFreeMap.

All location data is encrypted, kept as section 6 describes, and never seen by SAT Digital Labs LLC’s admin unless the law requires it. The walk map is a record of the walk. No one at SAT Digital Labs LLC watches it, and it is not a safety or monitoring service.

4. Who sees what

The business and its walkers see the details of the clients they serve. Access codes are stored encrypted and shown to the walker only during that visit’s window, then hidden; the client can change or remove a code at any time.

Clients see their own records and message threads. A walker under 18 is shown to clients by first name only.

A walker aged 16 or 17 works only in a business their parent or legal guardian owns. That parent is included in every message thread with the teen and sees the teen’s walks.

SAT Digital Labs LLC’s admin sees only the account details needed to run the app. The admin opens a message thread only if someone in it reports it or the law requires it, and every look is logged. If a business asks us to import its client list, we use that file only to set up its account, then delete it.

Outside services that run the app: Supabase (database, sign-in and storage), Cloudflare (hosting, including business websites), Resend (email), Stripe (payments and billing), Apple and Google (app stores and notifications), OpenFreeMap (map pictures for the walk map), Anthropic (AI help writing a business’s website text), Telnyx (text messages, only if the business turns on texting), Intuit (QuickBooks Online, only if the business connects it), Backblaze (encrypted off-site backup copies) and YouTube (guide videos on leashleague.com, loaded only when you press play). Each handles information only to provide its service.

If you add photos to your business website, we store them and show them publicly on your site until you remove them. We remove location data from a photo when it is uploaded, before anyone else can see it. We keep your original and a resized copy, and we delete both when you remove the photo. We do not use your photos in our own advertising. If your website add-on ends, your photos stop being shown on the date it ends. Photos are deleted 60 days after your website add-on ends, unless you add the website back.

Our own news emails: we email business owners about their account and, unless they opt out, about new Leash League features. Every news email has an unsubscribe link. We never send marketing to clients or walkers.

leashleague.com visitors: leashleague.com sets no cookies. If you join the waitlist or send a request, we keep what you type, as described above.

Authorities: only when the law requires it, for example under a court order or subpoena.

Video clips: if a business turns on video, its walker can add up to 2 clips of up to 30 seconds to a walk report. The clips are shown to that walk’s client and kept as section 6 describes. Walkers are asked to film only the dog. A client can ask the business to remove a clip, and we remove it when the business asks us to.

Text messages: if a business you work with turns on texting, the business sends its texts about walks, bills and reminders through our software and our messaging provider (Telnyx). We use a mobile number only to deliver those texts, and the texts go only to people who agreed to get them. Agreeing is never required to use the service. We do not sell mobile numbers or texting consent, and we do not share them with anyone for their marketing. Message and data rates may apply. Message frequency varies. Reply STOP (or END, CANCEL, QUIT or UNSUBSCRIBE) to stop, and HELP for help. Mobile carriers are not liable for delayed or undelivered messages.

5. Security

We take security seriously. We build the app with current, industry-standard protections, including encryption of information in transit and at rest, two-step sign-in for business owners, access controls that keep each business’s records separate, activity logging, monitoring for unusual activity, and regular backups. We review and update these protections as standards change. No system can be made perfectly secure, so we can’t guarantee the app will never be breached. If a breach affects your information, we tell you as the law requires.

6. How long we keep things

These periods apply unless we need a record for a reported incident, a claim or the law.

Contact details: deleted when you ask (for a walker under 18, when the parent asks), or after 12 months of inactivity if the account isn’t linked to an active business.

Walk photos and location data: erased after 90 days.

Video clips: deleted after 90 days.

Texting yes and no records: kept for 4 years after your last yes or no for that business, then deleted.

Activity records that show who did what in a business: deleted after 400 days.

Bills and payments: kept for 7 years for tax records, then deleted (amounts, dates and methods only, no contact details).

Signatures, walk records, messages and reports: kept for 3 years after the last walk, or until any minor involved turns 21 if that is later, then deleted.

A business’s records after it closes its account: available to export for 30 days, then deleted within 90 days.

After a free trial ends without a plan: the account pauses and its records are kept for at least 60 days.

Waitlist email: we send one email to confirm and one more when it is your turn to start. We keep these details for up to 12 months and delete them sooner if you ask.

Website requests: deleted after 12 months unless they become a client account.

Backups: deleted information can stay in encrypted backups for up to 30 days until they are overwritten.

7. Your choices and requests

You can update your details in the app, delete your contact details (records in section 6 are kept for the periods shown) and withdraw any marketing permission. Requests about the records a business keeps go to that business, and we help the business respond. Depending on where you live, you may have other privacy rights, and we will honor them as the law requires.

8. Age

Everyone who uses the app is 18 or older, except walkers aged 16 or 17 under the Teen Walker Pilot Addendum. We don’t knowingly collect information from anyone younger.

9. What we never do

We never sell personal information or share it for anyone else’s marketing. No one, and no dog or home, appears in our marketing or on a business’s public website without a separate permission, which can be withdrawn. Texts sent through the app go only to people who agreed to get them, and you can reply STOP at any time.

10. Changes and contact

We tell you about changes as the Terms of Use describe. Questions or requests: support@leashleague.com, or SAT Digital Labs LLC, 12345 Parklawn Dr, Suite 200 #1142, Rockville, Maryland.